![]() Naturally, the pools of meanings of two different people will not be the same. The authors call this combination of thoughts and feelings “a pool of meaning”. Mastering Crucial ConversationsĮach of us has our own opinions, feelings, and experiences. The good thing is that when you have to discuss something very important, you don’t have to choose between, for example, candor and career – because if you pick the right approach, you will not lose anything.Ĭhapter 2. Successful crucial conversations help maintain your immune system and even help with life-threatening diseases. People who honestly state their opinions about emotional issues tend to remain together those who don’t – break up. Discussing problems like safety, productivity, diversity, and quality with your colleagues, you can hold people accountable for the results. The authors mention three main areas they can help you improve:
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